UK customers unable to receive SMS messages including 2FA codes

Resolved

Operational

Started over 2 years agoLasted 15 days

Affected

SMS Alerts

Updates

Resolved
February 03, 2023 at 5:57 PM
Resolved
February 03, 2023 at 5:57 PM
UK customers can now receive all types of SMS messages from us
Investigating
January 19, 2023 at 9:49 AM
Investigating
January 19, 2023 at 9:49 AM
We are investigating a period when we were unable to send SMS messages to users with UK (+44) mobile numbers. This will impact receiving both KPI breach SMS notifications and 2FA SMS codes.

Mooven - UK customers unable to receive SMS messages including 2FA codes – Incident details