Mooven - Interruption to data collection – Incident details

All systems operational

Interruption to data collection

Resolved
Major outage
Started over 2 years agoLasted 4 days

Affected

Data collection

Major outage from 10:30 AM to 10:07 PM, Partial outage from 10:07 PM to 2:25 AM, Degraded performance from 2:25 AM to 11:29 PM

VMS integrations

Major outage from 10:30 AM to 10:07 PM, Partial outage from 10:07 PM to 2:25 AM, Degraded performance from 2:25 AM to 5:10 AM, Operational from 5:10 AM to 11:29 PM

SMS Alerts

Operational from 10:30 AM to 11:29 PM

app.mooven.com

Operational from 10:30 AM to 5:10 AM, Degraded performance from 5:10 AM to 11:29 PM

Updates
  • Resolved
    UTC
    Resolved

    The Mooven platform is now operating at normal levels of performance. You should not experiencing any problems accessing Mooven through https://app.mooven.com and all data should be processed relating to the period between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC.

    If you observe any missing data points, please contact us at support@mooven.com

  • Update
    UTC
    Update

    Data collection, KPI alerts and VMS integrations are operating as expected, however not all data collected between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC may yet be visible via https://app.mooven.com

  • Update
    UTC
    Update

    Data collection is operating as expected, however the availability of that data via https://app.mooven.com may be delayed. This may also cause KPI Alerts to activate later than intended and may also cause VMS board updates to be slower than real time.

    We are working to process the backlog of collected data

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating an incident which impacts data collection for all of our customers.