Mooven - Notice history

All systems operational

app.mooven.com - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 99.82%

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Dec 2022
Jan 2023
Feb 2023

Data collection - Operational

100% - uptime
Dec 2022 · 99.98%Jan 2023 · 100.0%Feb · 99.99%

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Dec 2022
Jan 2023
Feb 2023

VMS integrations - Operational

100% - uptime
Dec 2022 · 100.0%Jan 2023 · 100.0%Feb · 100.0%

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Dec 2022
Jan 2023
Feb 2023

SMS Alerts - Operational

Email Notifications - Operational

Notice history

Feb 2023

Some customers impacted by an interruption to data collection
  • Resolved
    Resolved

    Data collection has successfully resumed for all of our customers.
    The affected period was between 2023-02-26 5:50am NZT to 2023-02-26 6:02am NZT, you may observe a missing data point around that time.

  • Investigating
    Investigating

    We are currently investigating an issue which impacts data collection for some of our customers.

Users experience an indefinite loading state on Site overview
  • Resolved
    Resolved

    We have resolved this issue and users should be able to view the Site overview page successfully

  • Investigating
    Investigating

    We are investigating a scenario where users experience an indefinite loading state when visiting the Site overview page (e.g. https://app.mooven.com/sites/100/overview/sites). Other pages are unaffected.

Jan 2023

Higher than normal error rates during data collection
  • Resolved
    Resolved

    Intermittent failures in data collection has been resolved for all customers. Get in contact with us if you observe any missing data points.

  • Investigating
    Investigating

    We are currently observing higher than normal error rates during data collection which may impact data collection for some of our customers. This may result in occasional gaps in the data points visible.

UK customers unable to receive SMS messages including 2FA codes
  • Resolved
    Resolved

    UK customers can now receive all types of SMS messages from us

  • Investigating
    Investigating

    We are investigating a period when we were unable to send SMS messages to users with UK (+44) mobile numbers. This will impact receiving both KPI breach SMS notifications and 2FA SMS codes.

Dec 2022

Interruption to data collection
  • Resolved
    Resolved

    Data collection has successfully resumed across all our customers' sites. The impacted period was between 2022-12-16 21:06 UTC and 2022-12-16 21:13 UTC.

  • Identified
    Identified

    We are currently investigating an incident which impacts data collection across the majority of our customers' sites

Traffic count data not available to view in Planning page
  • Resolved
    Resolved

    Traffic count data is now available in a site's Planning page if a count station has been associated with that site

  • Identified
    Identified

    Currently traffic count data is not displaying in a site's Planning page, even when count stations have been associated with that site

Mooven is unavailable via portal.mooven.com and portal.mooven.io URLs
  • Identified
    Identified

    You are currently unable to access Mooven if you visit https://portal.mooven.com or https://portal.mooven.io. However you can still access Mooven at https://app.mooven.com

    Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven.

  • Resolved
    Resolved

    You can again access Mooven at https://portal.mooven.com and https://portal.mooven.io.

    Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven.

Dec 2022 to Feb 2023

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