The Mooven platform is now operating at normal levels of performance. You should not experiencing any problems accessing Mooven through https://app.mooven.com and all data should be processed relating to the period between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC.
If you observe any missing data points, please contact us at support@mooven.com
Monitoring
Update
Data collection, KPI alerts and VMS integrations are operating as expected, however not all data collected between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC may yet be visible via https://app.mooven.com
Monitoring
Update
Data collection is operating as expected, however the availability of that data via https://app.mooven.com may be delayed. This may also cause KPI Alerts to activate later than intended and may also cause VMS board updates to be slower than real time.
We are working to process the backlog of collected data
Monitoring
Monitoring
We implemented a fix and are currently monitoring the result.
Investigating
Investigating
We are currently investigating an incident which impacts data collection for all of our customers.
