tag:mooven.instatus.com,2005:/history Mooven Status - Incident history 2026-08-21T01:30:00.000+00:00 Mooven tag:mooven.instatus.com,2005:Incident/cmt2fe0jc0bqe22pbagu0xy26 2026-08-21T01:30:00.000+00:00 2026-08-21T01:30:00.000+00:00 Victoria Public Transport Type: Incident

Duration: 1 day, 17 hours and 19 minutes

Affected Components: Data collection

Aug 21, 01:30:00 GMT+0
Investigating - We are currently investigating an issue with public transport monitoring in Victoria. Data collection has currently stopped. No other regions have been impacted..

Aug 21, 02:56:00 GMT+0
Identified - The issue has been identified and is due to an outage from an upstream data provider, Transport for Victoria. The outage is impacting the data feed for Trams only. Mooven will notify the provider and continue monitoring. .

Aug 22, 18:49:00 GMT+0
Resolved - The Department of Transport API is running again. This incident has been resolved..

]]> tag:mooven.instatus.com,2005:Incident/cmqssvwm407wq2iot22c997zn 2026-06-25T01:05:19.843+00:00 2026-06-25T01:05:19.843+00:00 Public Transport pipeline error due to InfluxDb error Type: Incident

Affected Components: Data collection

Jun 25, 01:05:19 GMT+0
Resolved - InfluxDb has memory spike around 22:35–23:05Z and 23:40–23:45Z. It caused public transport service failed to write data to Influxdb. The influxdb recover by itself after 23:45Z. This incident has been resolved..

Jun 25, 21:08:27 GMT+0
Resolved - All DLQ messages are backfilled.

]]> tag:mooven.instatus.com,2005:Incident/cmqrb1g850b062jo6lvxjzgzm 2026-06-23T04:45:00.000+00:00 2026-06-23T04:45:00.000+00:00 Google data pipeline outage Type: Incident

Duration: 1 day, 5 hours and 30 minutes

Affected Components: Data collection

Jun 23, 04:45:00 GMT+0
Investigating - Mooven data collection pipeline for floating vehicle data has experienced an outage starting at 4:45 pm NZST. .

Jun 23, 22:15:00 GMT+0
Resolved - Mooven's data collection pipeline for floating vehicle data experienced an outage between 4:45 pm NZST and 10:15 am NZST on Wednesday, 24 June. During this time, all collections of live traffic performance stopped. This incident has been resolved. The data collection outage was limited to floating-vehicle data only. No other data collection services were impacted..

]]> tag:mooven.instatus.com,2005:Incident/cmcifqoo402csd2lfs8t13p3b 2025-06-26T02:55:00.000+00:00 2025-06-26T02:55:00.000+00:00 Mooven web portal is unavailable Type: Incident

Duration: 1 hour and 20 minutes

Affected Components: app.mooven.com

Jun 26, 02:55:00 GMT+0
Identified - We are investigating the issue..

Jun 26, 04:15:00 GMT+0
Resolved - This incident has been resolved. Access has been restored, and there was no data loss resulting from this incident..

]]> tag:mooven.instatus.com,2005:Incident/cm3igpagx000n97zjqerl8jv2 2024-11-15T06:45:00.000+00:00 2024-11-15T06:45:00.000+00:00 Site view page is inaccessible Type: Incident

Duration: 1 hour and 43 minutes

Affected Components: app.mooven.com

Nov 15, 06:45:00 GMT+0
Investigating - Site pages in our web app is currently inaccessible. We are investigating this incident..

Nov 15, 08:28:24 GMT+0
Resolved - This incident has been resolved..

]]> tag:mooven.instatus.com,2005:Incident/clzj2jrh01556786rn75atmwb5p 2024-08-06T23:29:00.000+00:00 2024-08-06T23:29:00.000+00:00 https://app.mooven.com may be unavailable Type: Incident

Duration: 21 minutes

Affected Components: app.mooven.com

Aug 6, 23:29:00 GMT+0
Investigating - Some of our customers may not be able to access https://app.mooven.com. We are currently investigating..

Aug 6, 23:50:00 GMT+0
Resolved - Access to https://app.mooven.com is now available. This issue has been resolved.

]]> tag:mooven.instatus.com,2005:Incident/clwehz3nf105941qtna8wbxg3o1 2024-05-20T04:30:00.000+00:00 2024-05-20T04:30:00.000+00:00 Delays in processing of collected data Type: Incident

Duration: 16 hours and 53 minutes

Affected Components: SMS Alerts, VMS integrations, app.mooven.com, Data collection

May 20, 04:30:00 GMT+0
Investigating - Some data points collected recently have not been processed correctly. That means data may show as missing, and SMS alerts could be delayed. Apparently, only the processing side of the system is affected and we don't expect any data loss once the situation is resolved. However, investigation is still in course..

May 20, 07:30:00 GMT+0
Resolved - This incident has been resolved. All delayed data points have been processed, there was no data loss during this incident..

]]> tag:mooven.instatus.com,2005:Incident/clw9r21kz66581aoopaigiyrt0 2024-05-16T10:30:00.000+00:00 2024-05-16T10:30:00.000+00:00 Interruption to data collection Type: Incident

Duration: 3 days and 13 hours

Affected Components: SMS Alerts, VMS integrations, app.mooven.com, Data collection

May 16, 10:30:00 GMT+0
Investigating - We are currently investigating an incident which impacts data collection for all of our customers..

May 16, 22:07:13 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

May 17, 02:25:47 GMT+0
Monitoring - Data collection is operating as expected, however the availability of that data via <https://app.mooven.com> may be delayed. This may also cause KPI Alerts to activate later than intended and may also cause VMS board updates to be slower than real time. We are working to process the backlog of collected data.

May 17, 05:10:56 GMT+0
Monitoring - Data collection, KPI alerts and VMS integrations are operating as expected, however not all data collected between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC may yet be visible via https://app.mooven.com.

May 19, 23:29:56 GMT+0
Resolved - The Mooven platform is now operating at normal levels of performance. You should not experiencing any problems accessing Mooven through <https://app.mooven.com> and all data should be processed relating to the period between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC. If you observe any missing data points, please contact us at support@mooven.com.

]]> tag:mooven.instatus.com,2005:Incident/clvk3e4fn93752buoeuqutp9ok 2024-03-17T20:45:00.000+00:00 2024-03-17T20:45:00.000+00:00 Some customers impacted by an interruption to data collection Type: Incident

Duration: 15 minutes

Affected Components: Data collection

Mar 17, 20:45:00 GMT+0
Investigating - We are currently investigating an issue which impacts data collection for some of our customers..

Mar 17, 21:00:00 GMT+0
Resolved - This incident has been resolved. Some customers may see missing data points on some routes at 2024-03-18 09:45:00 and 2024-03-18 10:00:00 NZT.

]]> tag:mooven.instatus.com,2005:Incident/clsh0385h545606bpmyh2md7lgg 2024-02-11T03:28:00.000+00:00 2024-02-11T03:28:00.000+00:00 Interruption to data collection Type: Incident

Duration: 2 days and 21 hours

Affected Components: Data collection

Feb 11, 03:28:00 GMT+0
Investigating - We are currently investigating an incident which impacts data collection for all of our customers..

Feb 11, 03:58:00 GMT+0
Monitoring - We have resolved the root cause and are currently monitoring the result. Data collection should have resumed for most sites.

Feb 11, 04:36:59 GMT+0
Resolved - This incident has been resolved. We will continue monitoring system metrics closely. If you have any questions please contact us through Intercom or at support@mooven.com.

]]> tag:mooven.instatus.com,2005:Incident/clorve5qh16196c9ojdcrh18dg 2023-11-09T23:12:00.000+00:00 2023-11-09T23:12:00.000+00:00 Some customers impacted by an interruption to data collection Type: Incident

Duration: 18 minutes

Affected Components: Data collection

Nov 9, 23:12:00 GMT+0
Investigating - We are currently investigating an issue which impacts data collection for some of our customers..

Nov 9, 23:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:mooven.instatus.com,2005:Incident/clkg9mjh9181052w8n5bcaq8i59 2023-07-24T02:30:00.000+00:00 2023-07-24T02:30:00.000+00:00 We are experiencing a period of degraded performance Type: Incident

Duration: 21 minutes

Affected Components: app.mooven.com

Jul 24, 02:30:00 GMT+0
Investigating - We are experiencing a period of degraded performance which means that it may be slow or difficult to access Mooven through https://app.mooven.com. We are currently investigating root causes in order to restore the platform to normal performance levels..

Jul 24, 02:51:53 GMT+0
Monitoring - The cause of the performance degradation has ceased and are currently monitoring the result..

Jul 24, 02:51:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:mooven.instatus.com,2005:Incident/clkg9xbaq173114w1n5ok58p38f 2023-07-20T07:05:00.000+00:00 2023-07-20T07:05:00.000+00:00 Some customers impacted by an interruption to data collection Type: Incident

Duration: 19 hours and 25 minutes

Affected Components: Data collection

Jul 20, 07:05:00 GMT+0
Investigating - We are currently investigating an issue which impacts data collection intermittently for some of our customers..

Jul 21, 02:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:mooven.instatus.com,2005:Incident/cljrzn7s5638979bdol9mwsu3c9 2023-07-07T02:51:00.000+00:00 2023-07-07T03:02:00.000+00:00 https://app.mooven.com may be unresponsive Type: Incident

Duration: 11 hours

Affected Components: app.mooven.com

Jul 7, 03:02:00 GMT+0
Resolved - This incident has been resolved..

Jul 7, 02:51:00 GMT+0
Investigating - We have received reports that https://app.mooven.com may be unresponsive. We are currently investigating..

]]> tag:mooven.instatus.com,2005:Incident/clgeblwnm108275bcobubojexh8 2023-04-12T20:04:00.000+00:00 2023-04-12T20:04:00.000+00:00 Users unable to create new sites Type: Incident

Duration: 46 minutes

Affected Components: app.mooven.com

Apr 12, 20:04:00 GMT+0
Investigating - We are currently investigating reports that users are currently unable to create new sites.

Apr 12, 23:27:21 GMT+0
Identified - We have identified the likely cause of this incident and have also identified that it likely also means that users will be unable to invite others to access Mooven. We are continuing to work on a fix for this incident..

Apr 12, 23:33:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:mooven.instatus.com,2005:Incident/clfzzf11t419565bboiunw9jmyx 2023-04-02T21:44:00.000+00:00 2023-04-02T21:44:00.000+00:00 VMS boards are not being updated with latest travel time information Type: Incident

Duration: 2 days and 12 hours

Affected Components: VMS integrations

Apr 2, 21:44:00 GMT+0
Identified - We have identified the cause as recently released code change to our VMS integrations and we are working on a fix for this incident..

Apr 2, 22:44:00 GMT+0
Resolved - Our fixes to integrations have been deployed and this incident has been resolved. Boards are now receiving updates with the latest travel time information .

]]> tag:mooven.instatus.com,2005:Incident/clgcvbl9y159963jjnhz226qaqc 2023-04-01T04:00:00.000+00:00 2023-04-01T04:00:00.000+00:00 Higher rates of errors during data collection Type: Incident

Duration: 10 days and 22 hours

Affected Components: Data collection

Apr 1, 04:00:00 GMT+0
Investigating - We are currently investigating an issue which impacts data collection for some of our customers. We are observing higher rates of failures when collecting data which may result in missing data points at various times impacting various customers. .

Apr 11, 02:00:00 GMT+0
Investigating - We are currently observing an elevated rate of failures in data collection that may result in missing datapoints across various sites and customers. The period of elevated failures was between 2023-04-11 2:05:00Z and 2023-04-11 6:30:00Z. .

Apr 11, 23:07:03 GMT+0
Identified - We are continuing to work on a fix for these intermittent interruptions to data collection.

Apr 12, 02:00:00 GMT+0
Resolved - This incident has been resolved as of 2023-04-12 02:00:00Z and data collection is now operating as expected.

]]> tag:mooven.instatus.com,2005:Incident/cles1p04i174763hdof0g3rb2gn 2023-03-03T04:17:00.000+00:00 2023-03-03T04:17:00.000+00:00 Users may not receive SMS alerts including 2FA codes Type: Incident

Duration: 32 minutes

Affected Components: SMS Alerts

Mar 3, 04:17:00 GMT+0
Identified - We have identified the root cause and are now working on the resolution.

Mar 3, 04:38:17 GMT+0
Monitoring - We have identified the root cause and are now working on the resolution.

Mar 3, 04:49:15 GMT+0
Resolved - This incident has been resolved. Undelivered messages have been sent to users, albeit delayed. .

]]> tag:mooven.instatus.com,2005:Incident/clelv5sib362934g1otcaw8ge25 2023-02-25T16:50:00.000+00:00 2023-02-25T16:50:00.000+00:00 Some customers impacted by an interruption to data collection Type: Incident

Duration: 12 minutes

Affected Components: Data collection

Feb 25, 16:50:00 GMT+0
Investigating - We are currently investigating an issue which impacts data collection for some of our customers..

Feb 25, 17:02:00 GMT+0
Resolved - Data collection has successfully resumed for all of our customers. The affected period was between 2023-02-26 5:50am NZT to 2023-02-26 6:02am NZT, you may observe a missing data point around that time. .

]]> tag:mooven.instatus.com,2005:Incident/cldwg96zm18569bhn6gn7zrr4n 2023-02-01T22:40:00.000+00:00 2023-02-01T22:40:00.000+00:00 Users experience an indefinite loading state on Site overview Type: Incident

Duration: 4 hours and 2 minutes

Affected Components: app.mooven.com

Feb 1, 22:40:00 GMT+0
Investigating - We are investigating a scenario where users experience an indefinite loading state when visiting the Site overview page (e.g. https://app.mooven.com/sites/100/overview/sites). Other pages are unaffected..

Feb 2, 02:42:00 GMT+0
Resolved - We have resolved this issue and users should be able to view the Site overview page successfully.

]]> tag:mooven.instatus.com,2005:Incident/cldwg1bsi18493bon64n3cn6e4 2023-01-23T11:00:00.000+00:00 2023-01-26T22:16:00.000+00:00 Higher than normal error rates during data collection Type: Incident

Duration: 3 days, 11 hours and 16 minutes

Affected Components: Data collection

Jan 26, 22:16:00 GMT+0
Resolved - Intermittent failures in data collection has been resolved for all customers. Get in contact with us if you observe any missing data points. .

Jan 23, 11:00:00 GMT+0
Investigating - We are currently observing higher than normal error rates during data collection which may impact data collection for some of our customers. This may result in occasional gaps in the data points visible..

]]> tag:mooven.instatus.com,2005:Incident/cldwgnerq28301bhn648aqi33h 2023-01-19T09:49:00.000+00:00 2023-01-19T09:49:00.000+00:00 UK customers unable to receive SMS messages including 2FA codes Type: Incident

Duration: 15 days, 8 hours and 8 minutes

Affected Components: SMS Alerts

Jan 19, 09:49:00 GMT+0
Investigating - We are investigating a period when we were unable to send SMS messages to users with UK (+44) mobile numbers. This will impact receiving both KPI breach SMS notifications and 2FA SMS codes..

Feb 3, 17:57:00 GMT+0
Resolved - UK customers can now receive all types of SMS messages from us.

]]> tag:mooven.instatus.com,2005:Incident/clbr1nfdc27726hznipldhk1ly 2022-12-16T21:12:00.000+00:00 2022-12-16T21:12:00.000+00:00 Interruption to data collection Type: Incident

Duration: 10 hours

Affected Components: Data collection

Dec 16, 21:12:00 GMT+0
Identified - We are currently investigating an incident which impacts data collection across the majority of our customers' sites.

Dec 16, 21:22:00 GMT+0
Resolved - Data collection has successfully resumed across all our customers' sites. The impacted period was between 2022-12-16 21:06 UTC and 2022-12-16 21:13 UTC. .

]]> tag:mooven.instatus.com,2005:Incident/clbposafg16453hboen2gvmm19 2022-12-14T01:15:00.000+00:00 2022-12-14T02:15:00.000+00:00 Traffic count data not available to view in Planning page Type: Incident

Duration: 9 days

Affected Components: app.mooven.com

Dec 14, 02:15:00 GMT+0
Resolved - Traffic count data is now available in a site's Planning page if a count station has been associated with that site.

Dec 14, 01:15:00 GMT+0
Identified - Currently traffic count data is not displaying in a site's Planning page, even when count stations have been associated with that site.

]]> tag:mooven.instatus.com,2005:Incident/clbpp03wk17564hroec06q5fki 2022-12-09T09:05:00.000+00:00 2022-12-09T09:05:00.000+00:00 Mooven is unavailable via portal.mooven.com and portal.mooven.io URLs Type: Incident

Duration: 11 hours and 15 minutes

Affected Components: app.mooven.com

Dec 9, 09:05:00 GMT+0
Identified - You are currently unable to access Mooven if you visit https://portal.mooven.com or https://portal.mooven.io. However you can still access Mooven at https://app.mooven.com Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven..

Dec 8, 21:50:00 GMT+0
Resolved - You can again access Mooven at https://portal.mooven.com and https://portal.mooven.io. Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven..

]]>