Mooven Status - Incident history https://mooven.instatus.com Mooven Fri, 21 Aug 2026 01:30:00 +0000 Victoria Public Transport Type: Incident Duration: 1 day, 17 hours and 19 minutes Affected Components: Data collection Aug 21, 01:30:00 GMT+0 - Investigating - We are currently investigating an issue with public transport monitoring in Victoria. Data collection has currently stopped. No other regions have been impacted. Aug 21, 02:56:00 GMT+0 - Identified - The issue has been identified and is due to an outage from an upstream data provider, Transport for Victoria. The outage is impacting the data feed for Trams only. Mooven will notify the provider and continue monitoring. Aug 22, 18:49:00 GMT+0 - Resolved - The Department of Transport API is running again. This incident has been resolved. Type: Incident

Duration: 1 day, 17 hours and 19 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue with public transport monitoring in Victoria. Data collection has currently stopped. No other regions have been impacted..</p> <p><small>Aug <var data-var='date'> 21</var>, <var data-var='time'>02:56:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and is due to an outage from an upstream data provider, Transport for Victoria. The outage is impacting the data feed for Trams only. Mooven will notify the provider and continue monitoring. .</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>18:49:00</var> GMT+0</small><br><strong>Resolved</strong> - The Department of Transport API is running again. This incident has been resolved..</p> ]]> Fri, 21 Aug 2026 01:30:00 +0000 https://mooven.instatus.com/incident/cmt2fe0jc0bqe22pbagu0xy26 https://mooven.instatus.com/incident/cmt2fe0jc0bqe22pbagu0xy26 Public Transport pipeline error due to InfluxDb error Type: Incident Affected Components: Data collection Jun 25, 01:05:19 GMT+0 - Resolved - InfluxDb has memory spike around 22:35–23:05Z and 23:40–23:45Z. It caused public transport service failed to write data to Influxdb. The influxdb recover by itself after 23:45Z. This incident has been resolved. Jun 25, 21:08:27 GMT+0 - Resolved - All DLQ messages are backfilled Type: Incident

Affected Components:

<p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>01:05:19</var> GMT+0</small><br><strong>Resolved</strong> - InfluxDb has memory spike around 22:35–23:05Z and 23:40–23:45Z. It caused public transport service failed to write data to Influxdb. The influxdb recover by itself after 23:45Z. This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>21:08:27</var> GMT+0</small><br><strong>Resolved</strong> - All DLQ messages are backfilled.</p> ]]> Thu, 25 Jun 2026 01:05:19 +0000 https://mooven.instatus.com/incident/cmqssvwm407wq2iot22c997zn https://mooven.instatus.com/incident/cmqssvwm407wq2iot22c997zn Google data pipeline outage Type: Incident Duration: 1 day, 5 hours and 30 minutes Affected Components: Data collection Jun 23, 04:45:00 GMT+0 - Investigating - Mooven data collection pipeline for floating vehicle data has experienced an outage starting at 4:45 pm NZST. Jun 23, 22:15:00 GMT+0 - Resolved - Mooven's data collection pipeline for floating vehicle data experienced an outage between 4:45 pm NZST and 10:15 am NZST on Wednesday, 24 June. During this time, all collections of live traffic performance stopped. This incident has been resolved. The data collection outage was limited to floating-vehicle data only. No other data collection services were impacted. Type: Incident

Duration: 1 day, 5 hours and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>04:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Mooven data collection pipeline for floating vehicle data has experienced an outage starting at 4:45 pm NZST. .</p> <p><small>Jun <var data-var='date'> 23</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Resolved</strong> - Mooven's data collection pipeline for floating vehicle data experienced an outage between 4:45 pm NZST and 10:15 am NZST on Wednesday, 24 June. During this time, all collections of live traffic performance stopped. This incident has been resolved. The data collection outage was limited to floating-vehicle data only. No other data collection services were impacted..</p> ]]> Tue, 23 Jun 2026 04:45:00 +0000 https://mooven.instatus.com/incident/cmqrb1g850b062jo6lvxjzgzm https://mooven.instatus.com/incident/cmqrb1g850b062jo6lvxjzgzm Mooven web portal is unavailable Type: Incident Duration: 1 hour and 20 minutes Affected Components: app.mooven.com Jun 26, 02:55:00 GMT+0 - Identified - We are investigating the issue. Jun 26, 04:15:00 GMT+0 - Resolved - This incident has been resolved. Access has been restored, and there was no data loss resulting from this incident. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>02:55:00</var> GMT+0</small><br><strong>Identified</strong> - We are investigating the issue..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>04:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Access has been restored, and there was no data loss resulting from this incident..</p> ]]> Thu, 26 Jun 2025 02:55:00 +0000 https://mooven.instatus.com/incident/cmcifqoo402csd2lfs8t13p3b https://mooven.instatus.com/incident/cmcifqoo402csd2lfs8t13p3b Site view page is inaccessible Type: Incident Duration: 1 hour and 43 minutes Affected Components: app.mooven.com Nov 15, 06:45:00 GMT+0 - Investigating - Site pages in our web app is currently inaccessible. We are investigating this incident. Nov 15, 08:28:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 43 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>06:45:00</var> GMT+0</small><br><strong>Investigating</strong> - Site pages in our web app is currently inaccessible. We are investigating this incident..</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>08:28:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 15 Nov 2024 06:45:00 +0000 https://mooven.instatus.com/incident/cm3igpagx000n97zjqerl8jv2 https://mooven.instatus.com/incident/cm3igpagx000n97zjqerl8jv2 https://app.mooven.com may be unavailable Type: Incident Duration: 21 minutes Affected Components: app.mooven.com Aug 6, 23:29:00 GMT+0 - Investigating - Some of our customers may not be able to access https://app.mooven.com. We are currently investigating. Aug 6, 23:50:00 GMT+0 - Resolved - Access to https://app.mooven.com is now available. This issue has been resolved Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:29:00</var> GMT+0</small><br><strong>Investigating</strong> - Some of our customers may not be able to access https://app.mooven.com. We are currently investigating..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>23:50:00</var> GMT+0</small><br><strong>Resolved</strong> - Access to https://app.mooven.com is now available. This issue has been resolved.</p> ]]> Tue, 6 Aug 2024 23:29:00 +0000 https://mooven.instatus.com/incident/clzj2jrh01556786rn75atmwb5p https://mooven.instatus.com/incident/clzj2jrh01556786rn75atmwb5p Delays in processing of collected data Type: Incident Duration: 16 hours and 53 minutes Affected Components: SMS Alerts, VMS integrations, app.mooven.com, Data collection May 20, 04:30:00 GMT+0 - Investigating - Some data points collected recently have not been processed correctly. That means data may show as missing, and SMS alerts could be delayed. Apparently, only the processing side of the system is affected and we don't expect any data loss once the situation is resolved. However, investigation is still in course. May 20, 07:30:00 GMT+0 - Resolved - This incident has been resolved. All delayed data points have been processed, there was no data loss during this incident. Type: Incident

Duration: 16 hours and 53 minutes

Affected Components: , , ,

<p><small>May <var data-var='date'> 20</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Investigating</strong> - Some data points collected recently have not been processed correctly. That means data may show as missing, and SMS alerts could be delayed. Apparently, only the processing side of the system is affected and we don't expect any data loss once the situation is resolved. However, investigation is still in course..</p> <p><small>May <var data-var='date'> 20</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. All delayed data points have been processed, there was no data loss during this incident..</p> ]]> Mon, 20 May 2024 04:30:00 +0000 https://mooven.instatus.com/incident/clwehz3nf105941qtna8wbxg3o1 https://mooven.instatus.com/incident/clwehz3nf105941qtna8wbxg3o1 Interruption to data collection Type: Incident Duration: 3 days and 13 hours Affected Components: SMS Alerts, VMS integrations, app.mooven.com, Data collection May 16, 10:30:00 GMT+0 - Investigating - We are currently investigating an incident which impacts data collection for all of our customers. May 16, 22:07:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 17, 02:25:47 GMT+0 - Monitoring - Data collection is operating as expected, however the availability of that data via <https://app.mooven.com> may be delayed. This may also cause KPI Alerts to activate later than intended and may also cause VMS board updates to be slower than real time. We are working to process the backlog of collected data May 17, 05:10:56 GMT+0 - Monitoring - Data collection, KPI alerts and VMS integrations are operating as expected, however not all data collected between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC may yet be visible via https://app.mooven.com May 19, 23:29:56 GMT+0 - Resolved - The Mooven platform is now operating at normal levels of performance. You should not experiencing any problems accessing Mooven through <https://app.mooven.com> and all data should be processed relating to the period between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC. If you observe any missing data points, please contact us at support@mooven.com Type: Incident

Duration: 3 days and 13 hours

Affected Components: , , ,

<p><small>May <var data-var='date'> 16</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident which impacts data collection for all of our customers..</p> <p><small>May <var data-var='date'> 16</var>, <var data-var='time'>22:07:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>02:25:47</var> GMT+0</small><br><strong>Monitoring</strong> - Data collection is operating as expected, however the availability of that data via <https://app.mooven.com> may be delayed. This may also cause KPI Alerts to activate later than intended and may also cause VMS board updates to be slower than real time. We are working to process the backlog of collected data.</p> <p><small>May <var data-var='date'> 17</var>, <var data-var='time'>05:10:56</var> GMT+0</small><br><strong>Monitoring</strong> - Data collection, KPI alerts and VMS integrations are operating as expected, however not all data collected between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC may yet be visible via https://app.mooven.com.</p> <p><small>May <var data-var='date'> 19</var>, <var data-var='time'>23:29:56</var> GMT+0</small><br><strong>Resolved</strong> - The Mooven platform is now operating at normal levels of performance. You should not experiencing any problems accessing Mooven through <https://app.mooven.com> and all data should be processed relating to the period between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC. If you observe any missing data points, please contact us at support@mooven.com.</p> ]]> Thu, 16 May 2024 10:30:00 +0000 https://mooven.instatus.com/incident/clw9r21kz66581aoopaigiyrt0 https://mooven.instatus.com/incident/clw9r21kz66581aoopaigiyrt0 Some customers impacted by an interruption to data collection Type: Incident Duration: 15 minutes Affected Components: Data collection Mar 17, 20:45:00 GMT+0 - Investigating - We are currently investigating an issue which impacts data collection for some of our customers. Mar 17, 21:00:00 GMT+0 - Resolved - This incident has been resolved. Some customers may see missing data points on some routes at 2024-03-18 09:45:00 and 2024-03-18 10:00:00 NZT Type: Incident

Duration: 15 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue which impacts data collection for some of our customers..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Some customers may see missing data points on some routes at 2024-03-18 09:45:00 and 2024-03-18 10:00:00 NZT.</p> ]]> Sun, 17 Mar 2024 20:45:00 +0000 https://mooven.instatus.com/incident/clvk3e4fn93752buoeuqutp9ok https://mooven.instatus.com/incident/clvk3e4fn93752buoeuqutp9ok Interruption to data collection Type: Incident Duration: 2 days and 21 hours Affected Components: Data collection Feb 11, 03:28:00 GMT+0 - Investigating - We are currently investigating an incident which impacts data collection for all of our customers. Feb 11, 03:58:00 GMT+0 - Monitoring - We have resolved the root cause and are currently monitoring the result. Data collection should have resumed for most sites Feb 11, 04:36:59 GMT+0 - Resolved - This incident has been resolved. We will continue monitoring system metrics closely. If you have any questions please contact us through Intercom or at support@mooven.com Type: Incident

Duration: 2 days and 21 hours

Affected Components:

<p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>03:28:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an incident which impacts data collection for all of our customers..</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>03:58:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have resolved the root cause and are currently monitoring the result. Data collection should have resumed for most sites.</p> <p><small>Feb <var data-var='date'> 11</var>, <var data-var='time'>04:36:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We will continue monitoring system metrics closely. If you have any questions please contact us through Intercom or at support@mooven.com.</p> ]]> Sun, 11 Feb 2024 03:28:00 +0000 https://mooven.instatus.com/incident/clsh0385h545606bpmyh2md7lgg https://mooven.instatus.com/incident/clsh0385h545606bpmyh2md7lgg Some customers impacted by an interruption to data collection Type: Incident Duration: 18 minutes Affected Components: Data collection Nov 9, 23:12:00 GMT+0 - Investigating - We are currently investigating an issue which impacts data collection for some of our customers. Nov 9, 23:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 18 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>23:12:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue which impacts data collection for some of our customers..</p> <p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 9 Nov 2023 23:12:00 +0000 https://mooven.instatus.com/incident/clorve5qh16196c9ojdcrh18dg https://mooven.instatus.com/incident/clorve5qh16196c9ojdcrh18dg We are experiencing a period of degraded performance Type: Incident Duration: 21 minutes Affected Components: app.mooven.com Jul 24, 02:30:00 GMT+0 - Investigating - We are experiencing a period of degraded performance which means that it may be slow or difficult to access Mooven through https://app.mooven.com. We are currently investigating root causes in order to restore the platform to normal performance levels. Jul 24, 02:51:53 GMT+0 - Monitoring - The cause of the performance degradation has ceased and are currently monitoring the result. Jul 24, 02:51:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing a period of degraded performance which means that it may be slow or difficult to access Mooven through https://app.mooven.com. We are currently investigating root causes in order to restore the platform to normal performance levels..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:51:53</var> GMT+0</small><br><strong>Monitoring</strong> - The cause of the performance degradation has ceased and are currently monitoring the result..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:51:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 24 Jul 2023 02:30:00 +0000 https://mooven.instatus.com/incident/clkg9mjh9181052w8n5bcaq8i59 https://mooven.instatus.com/incident/clkg9mjh9181052w8n5bcaq8i59 Some customers impacted by an interruption to data collection Type: Incident Duration: 19 hours and 25 minutes Affected Components: Data collection Jul 20, 07:05:00 GMT+0 - Investigating - We are currently investigating an issue which impacts data collection intermittently for some of our customers. Jul 21, 02:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 19 hours and 25 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>07:05:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue which impacts data collection intermittently for some of our customers..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Jul 2023 07:05:00 +0000 https://mooven.instatus.com/incident/clkg9xbaq173114w1n5ok58p38f https://mooven.instatus.com/incident/clkg9xbaq173114w1n5ok58p38f https://app.mooven.com may be unresponsive Type: Incident Duration: 11 hours Affected Components: app.mooven.com Jul 7, 03:02:00 GMT+0 - Resolved - This incident has been resolved. Jul 7, 02:51:00 GMT+0 - Investigating - We have received reports that https://app.mooven.com may be unresponsive. We are currently investigating. Type: Incident

Duration: 11 hours

Affected Components:

<p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>03:02:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 7</var>, <var data-var='time'>02:51:00</var> GMT+0</small><br><strong>Investigating</strong> - We have received reports that https://app.mooven.com may be unresponsive. We are currently investigating..</p> ]]> Fri, 7 Jul 2023 02:51:00 +0000 https://mooven.instatus.com/incident/cljrzn7s5638979bdol9mwsu3c9 https://mooven.instatus.com/incident/cljrzn7s5638979bdol9mwsu3c9 Users unable to create new sites Type: Incident Duration: 46 minutes Affected Components: app.mooven.com Apr 12, 20:04:00 GMT+0 - Investigating - We are currently investigating reports that users are currently unable to create new sites Apr 12, 23:27:21 GMT+0 - Identified - We have identified the likely cause of this incident and have also identified that it likely also means that users will be unable to invite others to access Mooven. We are continuing to work on a fix for this incident. Apr 12, 23:33:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 46 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:04:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating reports that users are currently unable to create new sites.</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>23:27:21</var> GMT+0</small><br><strong>Identified</strong> - We have identified the likely cause of this incident and have also identified that it likely also means that users will be unable to invite others to access Mooven. We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>23:33:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 12 Apr 2023 20:04:00 +0000 https://mooven.instatus.com/incident/clgeblwnm108275bcobubojexh8 https://mooven.instatus.com/incident/clgeblwnm108275bcobubojexh8 VMS boards are not being updated with latest travel time information Type: Incident Duration: 2 days and 12 hours Affected Components: VMS integrations Apr 2, 21:44:00 GMT+0 - Identified - We have identified the cause as recently released code change to our VMS integrations and we are working on a fix for this incident. Apr 2, 22:44:00 GMT+0 - Resolved - Our fixes to integrations have been deployed and this incident has been resolved. Boards are now receiving updates with the latest travel time information Type: Incident

Duration: 2 days and 12 hours

Affected Components:

<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>21:44:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause as recently released code change to our VMS integrations and we are working on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>22:44:00</var> GMT+0</small><br><strong>Resolved</strong> - Our fixes to integrations have been deployed and this incident has been resolved. Boards are now receiving updates with the latest travel time information .</p> ]]> Sun, 2 Apr 2023 21:44:00 +0000 https://mooven.instatus.com/incident/clfzzf11t419565bboiunw9jmyx https://mooven.instatus.com/incident/clfzzf11t419565bboiunw9jmyx Higher rates of errors during data collection Type: Incident Duration: 10 days and 22 hours Affected Components: Data collection Apr 1, 04:00:00 GMT+0 - Investigating - We are currently investigating an issue which impacts data collection for some of our customers. We are observing higher rates of failures when collecting data which may result in missing data points at various times impacting various customers. Apr 11, 02:00:00 GMT+0 - Investigating - We are currently observing an elevated rate of failures in data collection that may result in missing datapoints across various sites and customers. The period of elevated failures was between 2023-04-11 2:05:00Z and 2023-04-11 6:30:00Z. Apr 11, 23:07:03 GMT+0 - Identified - We are continuing to work on a fix for these intermittent interruptions to data collection Apr 12, 02:00:00 GMT+0 - Resolved - This incident has been resolved as of 2023-04-12 02:00:00Z and data collection is now operating as expected Type: Incident

Duration: 10 days and 22 hours

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue which impacts data collection for some of our customers. We are observing higher rates of failures when collecting data which may result in missing data points at various times impacting various customers. .</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing an elevated rate of failures in data collection that may result in missing datapoints across various sites and customers. The period of elevated failures was between 2023-04-11 2:05:00Z and 2023-04-11 6:30:00Z. .</p> <p><small>Apr <var data-var='date'> 11</var>, <var data-var='time'>23:07:03</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for these intermittent interruptions to data collection.</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved as of 2023-04-12 02:00:00Z and data collection is now operating as expected.</p> ]]> Sat, 1 Apr 2023 04:00:00 +0000 https://mooven.instatus.com/incident/clgcvbl9y159963jjnhz226qaqc https://mooven.instatus.com/incident/clgcvbl9y159963jjnhz226qaqc Users may not receive SMS alerts including 2FA codes Type: Incident Duration: 32 minutes Affected Components: SMS Alerts Mar 3, 04:17:00 GMT+0 - Identified - We have identified the root cause and are now working on the resolution Mar 3, 04:38:17 GMT+0 - Monitoring - We have identified the root cause and are now working on the resolution Mar 3, 04:49:15 GMT+0 - Resolved - This incident has been resolved. Undelivered messages have been sent to users, albeit delayed. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>04:17:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified the root cause and are now working on the resolution.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>04:38:17</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the root cause and are now working on the resolution.</p> <p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>04:49:15</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Undelivered messages have been sent to users, albeit delayed. .</p> ]]> Fri, 3 Mar 2023 04:17:00 +0000 https://mooven.instatus.com/incident/cles1p04i174763hdof0g3rb2gn https://mooven.instatus.com/incident/cles1p04i174763hdof0g3rb2gn Some customers impacted by an interruption to data collection Type: Incident Duration: 12 minutes Affected Components: Data collection Feb 25, 16:50:00 GMT+0 - Investigating - We are currently investigating an issue which impacts data collection for some of our customers. Feb 25, 17:02:00 GMT+0 - Resolved - Data collection has successfully resumed for all of our customers. The affected period was between 2023-02-26 5:50am NZT to 2023-02-26 6:02am NZT, you may observe a missing data point around that time. Type: Incident

Duration: 12 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>16:50:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an issue which impacts data collection for some of our customers..</p> <p><small>Feb <var data-var='date'> 25</var>, <var data-var='time'>17:02:00</var> GMT+0</small><br><strong>Resolved</strong> - Data collection has successfully resumed for all of our customers. The affected period was between 2023-02-26 5:50am NZT to 2023-02-26 6:02am NZT, you may observe a missing data point around that time. .</p> ]]> Sat, 25 Feb 2023 16:50:00 +0000 https://mooven.instatus.com/incident/clelv5sib362934g1otcaw8ge25 https://mooven.instatus.com/incident/clelv5sib362934g1otcaw8ge25 Users experience an indefinite loading state on Site overview Type: Incident Duration: 4 hours and 2 minutes Affected Components: app.mooven.com Feb 1, 22:40:00 GMT+0 - Investigating - We are investigating a scenario where users experience an indefinite loading state when visiting the Site overview page (e.g. https://app.mooven.com/sites/100/overview/sites). Other pages are unaffected. Feb 2, 02:42:00 GMT+0 - Resolved - We have resolved this issue and users should be able to view the Site overview page successfully Type: Incident

Duration: 4 hours and 2 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:40:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating a scenario where users experience an indefinite loading state when visiting the Site overview page (e.g. https://app.mooven.com/sites/100/overview/sites). Other pages are unaffected..</p> <p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>02:42:00</var> GMT+0</small><br><strong>Resolved</strong> - We have resolved this issue and users should be able to view the Site overview page successfully.</p> ]]> Wed, 1 Feb 2023 22:40:00 +0000 https://mooven.instatus.com/incident/cldwg96zm18569bhn6gn7zrr4n https://mooven.instatus.com/incident/cldwg96zm18569bhn6gn7zrr4n Higher than normal error rates during data collection Type: Incident Duration: 3 days, 11 hours and 16 minutes Affected Components: Data collection Jan 26, 22:16:00 GMT+0 - Resolved - Intermittent failures in data collection has been resolved for all customers. Get in contact with us if you observe any missing data points. Jan 23, 11:00:00 GMT+0 - Investigating - We are currently observing higher than normal error rates during data collection which may impact data collection for some of our customers. This may result in occasional gaps in the data points visible. Type: Incident

Duration: 3 days, 11 hours and 16 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>22:16:00</var> GMT+0</small><br><strong>Resolved</strong> - Intermittent failures in data collection has been resolved for all customers. Get in contact with us if you observe any missing data points. .</p> <p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently observing higher than normal error rates during data collection which may impact data collection for some of our customers. This may result in occasional gaps in the data points visible..</p> ]]> Mon, 23 Jan 2023 11:00:00 +0000 https://mooven.instatus.com/incident/cldwg1bsi18493bon64n3cn6e4 https://mooven.instatus.com/incident/cldwg1bsi18493bon64n3cn6e4 UK customers unable to receive SMS messages including 2FA codes Type: Incident Duration: 15 days, 8 hours and 8 minutes Affected Components: SMS Alerts Jan 19, 09:49:00 GMT+0 - Investigating - We are investigating a period when we were unable to send SMS messages to users with UK (+44) mobile numbers. This will impact receiving both KPI breach SMS notifications and 2FA SMS codes. Feb 3, 17:57:00 GMT+0 - Resolved - UK customers can now receive all types of SMS messages from us Type: Incident

Duration: 15 days, 8 hours and 8 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 19</var>, <var data-var='time'>09:49:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating a period when we were unable to send SMS messages to users with UK (+44) mobile numbers. This will impact receiving both KPI breach SMS notifications and 2FA SMS codes..</p> <p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>17:57:00</var> GMT+0</small><br><strong>Resolved</strong> - UK customers can now receive all types of SMS messages from us.</p> ]]> Thu, 19 Jan 2023 09:49:00 +0000 https://mooven.instatus.com/incident/cldwgnerq28301bhn648aqi33h https://mooven.instatus.com/incident/cldwgnerq28301bhn648aqi33h Interruption to data collection Type: Incident Duration: 10 hours Affected Components: Data collection Dec 16, 21:12:00 GMT+0 - Identified - We are currently investigating an incident which impacts data collection across the majority of our customers' sites Dec 16, 21:22:00 GMT+0 - Resolved - Data collection has successfully resumed across all our customers' sites. The impacted period was between 2022-12-16 21:06 UTC and 2022-12-16 21:13 UTC. Type: Incident

Duration: 10 hours

Affected Components:

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:12:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating an incident which impacts data collection across the majority of our customers' sites.</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>21:22:00</var> GMT+0</small><br><strong>Resolved</strong> - Data collection has successfully resumed across all our customers' sites. The impacted period was between 2022-12-16 21:06 UTC and 2022-12-16 21:13 UTC. .</p> ]]> Fri, 16 Dec 2022 21:12:00 +0000 https://mooven.instatus.com/incident/clbr1nfdc27726hznipldhk1ly https://mooven.instatus.com/incident/clbr1nfdc27726hznipldhk1ly Traffic count data not available to view in Planning page Type: Incident Duration: 9 days Affected Components: app.mooven.com Dec 14, 02:15:00 GMT+0 - Resolved - Traffic count data is now available in a site's Planning page if a count station has been associated with that site Dec 14, 01:15:00 GMT+0 - Identified - Currently traffic count data is not displaying in a site's Planning page, even when count stations have been associated with that site Type: Incident

Duration: 9 days

Affected Components:

<p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Resolved</strong> - Traffic count data is now available in a site's Planning page if a count station has been associated with that site.</p> <p><small>Dec <var data-var='date'> 14</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Identified</strong> - Currently traffic count data is not displaying in a site's Planning page, even when count stations have been associated with that site.</p> ]]> Wed, 14 Dec 2022 01:15:00 +0000 https://mooven.instatus.com/incident/clbposafg16453hboen2gvmm19 https://mooven.instatus.com/incident/clbposafg16453hboen2gvmm19 Mooven is unavailable via portal.mooven.com and portal.mooven.io URLs Type: Incident Duration: 11 hours and 15 minutes Affected Components: app.mooven.com Dec 9, 09:05:00 GMT+0 - Identified - You are currently unable to access Mooven if you visit https://portal.mooven.com or https://portal.mooven.io. However you can still access Mooven at https://app.mooven.com Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven. Dec 8, 21:50:00 GMT+0 - Resolved - You can again access Mooven at https://portal.mooven.com and https://portal.mooven.io. Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven. Type: Incident

Duration: 11 hours and 15 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>09:05:00</var> GMT+0</small><br><strong>Identified</strong> - You are currently unable to access Mooven if you visit https://portal.mooven.com or https://portal.mooven.io. However you can still access Mooven at https://app.mooven.com Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven..</p> <p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>21:50:00</var> GMT+0</small><br><strong>Resolved</strong> - You can again access Mooven at https://portal.mooven.com and https://portal.mooven.io. Just a reminder that from 3 Feb 2023, https://app.mooven.com will be the only URL where you will be able to access Mooven..</p> ]]> Fri, 9 Dec 2022 09:05:00 +0000 https://mooven.instatus.com/incident/clbpp03wk17564hroec06q5fki https://mooven.instatus.com/incident/clbpp03wk17564hroec06q5fki