Mooven - Notice history

All systems operational

app.mooven.com - Operational

100.0% uptime
May 2024 · 100.0%Jun · 100.0%Jul · 100.0%

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May 2024
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Data collection - Operational

99.41% uptime
May 2024 · 98.26%Jun · 100.0%Jul · 100.0%

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May 2024
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VMS integrations - Operational

99.41% uptime
May 2024 · 98.26%Jun · 100.0%Jul · 100.0%

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May 2024
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SMS Alerts - Operational

Email Notifications - Operational

Notice history

View current status

Jul 2024

No notices reported this month

Jun 2024

No notices reported this month

May 2024

Delays in processing of collected data
ResolvedDegraded performance16 hours 53 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

    All delayed data points have been processed, there was no data loss during this incident.

  • Investigating
    UTC
    Investigating

    Some data points collected recently have not been processed correctly. That means data may show as missing, and SMS alerts could be delayed. Apparently, only the processing side of the system is affected and we don't expect any data loss once the situation is resolved. However, investigation is still in course.

Interruption to data collection
ResolvedMajor outage84 hours 59 minutes
  • Resolved
    UTC
    Resolved

    The Mooven platform is now operating at normal levels of performance. You should not experiencing any problems accessing Mooven through https://app.mooven.com and all data should be processed relating to the period between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC.

    If you observe any missing data points, please contact us at support@mooven.com

  • Update
    UTC
    Update

    Data collection, KPI alerts and VMS integrations are operating as expected, however not all data collected between 2024-05-16 10:30UTC and 2024-05-16 21:30UTC may yet be visible via https://app.mooven.com

  • Update
    UTC
    Update

    Data collection is operating as expected, however the availability of that data via https://app.mooven.com may be delayed. This may also cause KPI Alerts to activate later than intended and may also cause VMS board updates to be slower than real time.

    We are working to process the backlog of collected data

  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are currently investigating an incident which impacts data collection for all of our customers.

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