Mooven - Notice history

All systems operational

app.mooven.com - Operational

100% - uptime
Feb 2023 · 99.82%Mar · 100.0%Apr · 99.85%

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Feb 2023
Mar 2023
Apr 2023

Data collection - Operational

100% - uptime
Feb 2023 · 99.99%Mar · 100.0%Apr · 100.0%

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Feb 2023
Mar 2023
Apr 2023

VMS integrations - Operational

100% - uptime
Feb 2023 · 100.0%Mar · 100.0%Apr · 99.86%

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Feb 2023
Mar 2023
Apr 2023

SMS Alerts - Degraded performance

Email Notifications - Operational

Notice history

Apr 2023

Users unable to create new sites
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We have identified the likely cause of this incident and have also identified that it likely also means that users will be unable to invite others to access Mooven.
    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We are currently investigating reports that users are currently unable to create new sites

VMS boards are not being updated with latest travel time information
  • Resolved
    Resolved

    Our fixes to integrations have been deployed and this incident has been resolved. Boards are now receiving updates with the latest travel time information

  • Identified
    Identified

    We have identified the cause as recently released code change to our VMS integrations and we are working on a fix for this incident.

Higher rates of errors during data collection
  • Resolved
    Resolved

    This incident has been resolved as of 2023-04-12 02:00:00Z and data collection is now operating as expected

  • Identified
    Identified

    We are continuing to work on a fix for these intermittent interruptions to data collection

  • Update
    Update

    We are currently observing an elevated rate of failures in data collection that may result in missing datapoints across various sites and customers. The period of elevated failures was between 2023-04-11 2:05:00Z and 2023-04-11 6:30:00Z.

  • Investigating
    Investigating

    We are currently investigating an issue which impacts data collection for some of our customers. We are observing higher rates of failures when collecting data which may result in missing data points at various times impacting various customers.

Mar 2023

Users may not receive SMS alerts including 2FA codes
  • Resolved
    Resolved

    This incident has been resolved. Undelivered messages have been sent to users, albeit delayed.

  • Monitoring
    Monitoring

    We have identified the root cause and are now working on the resolution

  • Identified
    Identified

    We have identified the root cause and are now working on the resolution

Feb 2023

Some customers impacted by an interruption to data collection
  • Resolved
    Resolved

    Data collection has successfully resumed for all of our customers.
    The affected period was between 2023-02-26 5:50am NZT to 2023-02-26 6:02am NZT, you may observe a missing data point around that time.

  • Investigating
    Investigating

    We are currently investigating an issue which impacts data collection for some of our customers.

Users experience an indefinite loading state on Site overview
  • Resolved
    Resolved

    We have resolved this issue and users should be able to view the Site overview page successfully

  • Investigating
    Investigating

    We are investigating a scenario where users experience an indefinite loading state when visiting the Site overview page (e.g. https://app.mooven.com/sites/100/overview/sites). Other pages are unaffected.

Feb 2023 to Apr 2023

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