Mooven - Notice history

All systems operational

app.mooven.com - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 99.82%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

Data collection - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 99.99%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

VMS integrations - Operational

100% - uptime
Jan 2023 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2023
Feb 2023
Mar 2023

SMS Alerts - Operational

Email Notifications - Operational

Notice history

Mar 2023

Users may not receive SMS alerts including 2FA codes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. Undelivered messages have been sent to users, albeit delayed.

  • Monitoring
    UTC
    Monitoring

    We have identified the root cause and are now working on the resolution

  • Identified
    UTC
    Identified

    We have identified the root cause and are now working on the resolution

Feb 2023

Some customers impacted by an interruption to data collection
  • Resolved
    UTC
    Resolved

    Data collection has successfully resumed for all of our customers.
    The affected period was between 2023-02-26 5:50am NZT to 2023-02-26 6:02am NZT, you may observe a missing data point around that time.

  • Investigating
    UTC
    Investigating

    We are currently investigating an issue which impacts data collection for some of our customers.

Users experience an indefinite loading state on Site overview
  • Resolved
    UTC
    Resolved

    We have resolved this issue and users should be able to view the Site overview page successfully

  • Investigating
    UTC
    Investigating

    We are investigating a scenario where users experience an indefinite loading state when visiting the Site overview page (e.g. https://app.mooven.com/sites/100/overview/sites). Other pages are unaffected.

Jan 2023

Higher than normal error rates during data collection
  • Resolved
    UTC
    Resolved

    Intermittent failures in data collection has been resolved for all customers. Get in contact with us if you observe any missing data points.

  • Investigating
    UTC
    Investigating

    We are currently observing higher than normal error rates during data collection which may impact data collection for some of our customers. This may result in occasional gaps in the data points visible.

UK customers unable to receive SMS messages including 2FA codes
  • Resolved
    UTC
    Resolved

    UK customers can now receive all types of SMS messages from us

  • Investigating
    UTC
    Investigating

    We are investigating a period when we were unable to send SMS messages to users with UK (+44) mobile numbers. This will impact receiving both KPI breach SMS notifications and 2FA SMS codes.

Jan 2023 to Mar 2023

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